Return & Exchange Policy

Last Updated: August 2026

At Safara Fashion, customer satisfaction and long-term business relationships are our top priorities. We strive to provide quality products and reliable service to all our customers.

Return Eligibility

You may request a return or exchange if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product has a verified manufacturing defect.
• The delivered product significantly differs from the confirmed order.

Return & Exchange Conditions

To qualify for a return or exchange:

• The product must be unused and unwashed.
• Original packaging, tags, and accessories (if applicable) must be intact.
• The request must be submitted within 3 days of receiving the product.
• Clear photos or videos may be required for verification.

Reseller Exchange Facility

Safara Fashion offers exchange support for selected wholesale and reseller orders.

Conditions:

• Products must be unused and in saleable condition.
• Exchange requests are subject to stock availability.
• Customers are responsible for exchange delivery charges unless otherwise agreed.
• Certain promotional or clearance products may not qualify for exchange.

Non-Returnable Situations

Returns or exchanges will not be accepted if:

• The product has been used, washed, altered, or damaged by the customer.
• Original packaging or tags are missing.
• The return request is submitted after the allowed period.
• The product was purchased under a non-returnable promotional offer.

Refund Policy

Once the returned item is received and inspected:

• Approved returns may be eligible for a refund or replacement.
• Refunds will be processed using the original payment method whenever possible.
• Refund processing may take 3–7 business days after approval.

Return Shipping

• If the error was made by Safara Fashion, return shipping costs will be covered by us.
• If the return or exchange is requested for personal preference or reseller exchange, delivery charges may apply.

Damaged or Incorrect Products

Customers should inspect products upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving the order.

Contact Us

Safara Fashion

📞 Phone / WhatsApp: +8801711663990

📧 Email: support@safarasteps.com

📍 Address:
Hannan City Plaza,
Banti Bazar, Araihazar,
Narayanganj, Bangladesh